- #Label matrix 7 slow connecting to database drivers
- #Label matrix 7 slow connecting to database driver
Nobody seems to be able to resolve our label printing problem. We do have 2.8mbps up and down so this isn’t the problem eitherĪlso in our own testing, we tried creating a Print server on the LAN side (HQ location), WAN side (remote location), Local (using Citrix server as the print server), and also configured the physical label printer on the LAN side while using the Citrix session on the remote side and still got the same result. We also checked our dual bonded T1 lines for speed. So this goes around in circles and circles and circles. We worked with Label Matrix and they said if we can perform a correct sample print then it’s not them, which the sample print came back good. IQMS uses Label Matrix 7 to do the Label prints and also said they maybe the cause. We then contacted IQMS and they said this is a Citrix issue as their application does work on our LAN but not on the remote end. Microsoft said when doing a test print directing it prints fine and says it’s an IQMS (application database) problem.
#Label matrix 7 slow connecting to database drivers
Datamax said this might be a Microsoft issue as their drivers work for everyone else.
#Label matrix 7 slow connecting to database driver
We then called Datamax and asked for approved Windows Server 2003 drivers and they said they never had or will have any because of the $2000.00 fee for each attempted driver approval.
We contacted a Citrix technician and they said our Label printer (Datamax) doesn’t have any approved drivers. When printing this exactly in HQ we can even goes as high as 2000 labels without a hiccup. We looked at the size of all 200 labels and it’s only 3.48mb, so this isn’t a size issue. We monitored the print spooler on the Citrix session and we see it goes all the way to 200 but again it stops are 54 labels. The problem is when they start to print 200 they only get 54 or so. Remote users need to connect through a Citrix session to work off of the application database and print labels which sits on the WAN side (remote location) with a local direct TCP/IP connection directly to the Label printer, then it gets auto map to the Citrix session. In HQ we have another server running Oracle and application database (IQMS). In HQ we have a Citrix 4.0 with rollup3 updates running on a Windows Server 2003 SP1, our clients are using version 9 and 10. I will try to get to the point as this is my 2nd post, 1st one got deleted before I even got a chance to post it.īackground: Our HQ has a 5 miles point-2-point to our remote location through AT&T’s backbone using a dual T1 lease line which adds to 3mbps. We have nothing but printing problems in our remote location.